Field service
Field jobs, parts, and paperwork on one record.
Custom field service operations software should make completing the job in the system faster than the group chat. If invoicing still starts from incomplete notes on Monday, the visit was never the object.
The problem
Work is booked in a diary. Parts are guessed from memory. Technicians update status in a chat. Invoices are written days later from whatever survived. First-time-fix is a story you tell, not a list you can open.
Van stock is a rumour until someone opens the doors. A loan unit goes out and does not come back onto a record. The office spends the morning asking who is where, which is a scheduling failure wearing a radio.
We put the visit at the centre: technician, parts used, photos, sign-off, invoice. Completing on site writes the bill. The office does not rebuild it. That is an operations system, not a job board with a PDF attached.
What a custom system holds
- Dispatch with assignment, SLA, and clashes on the day board
- Van stock visible against the open job
- On-site notes, photos, and completion sign-off
- Invoice written from the completed visit
- Owner lists for outstanding jobs and outstanding money
Questions
- What should field service software actually hold?
- The visit: technician, van parts, photos, sign-off, invoice. Completing on site should write the bill. If Monday still starts from the group chat, the visit was never the object.
- How does a custom build start?
- A twenty-minute discovery call. We watch how work, stock, and money move — including the exceptions a template never modelled. Then a written scope. If a packaged product already covers it, we will say so.
- Where are you based, and who do you work with?
- Metalique Studios is a UK software company based in Chigwell, Essex. We build custom operations software for UK hire companies, workshops, field teams, and other ops-heavy SMEs — in the language those floors already use. See the UK page.
Where we work
If jobs, parts, and paperwork are still three habits, a discovery call is the right next step — then a written scope, not a surprise second phase.