10 / Membership
Marrow
A club app: door, class capacity, direct debit, and freeze on the same member.
Marrow’s door, classes, and bank lived in three places. People with failed DD still held a bike. Frozen members still sat on yoga.
The member is the object. Access, class, DD, and freeze agree. Desk cannot override the door from a smile.
Members, access, classes, direct debit, exceptions — a full spin class, a freeze leak, and an induction sold past notice.
The door still fails when the member is not the money: membership club operations software that blocks on arrears and clears a freeze from the roster.
Club operations
The product · Members · Access · Classes · Direct debit · Exceptions · Retail · People
Live model · click through
Marrow / Members
Door blocked
1
Freeze leaks
1
DD failed
1
Class oversell
1
The problem
Access on a fob list, classes on a clipboard, DD in the bank app, freezes in a drawer.
What we built
Arrears block the door. A freeze clears the roster. Sales cannot sell through a notice period without the record seeing it.
After it landed
- Failed DD actually blocks the door
- Freezes clear the class list
- Sales cannot double-charge a notice period
In the product
- Door rules from money
- Classes that cannot oversell
- Freeze vs roster
- Failed DD as a stop
- Retail on the member, not the till
Roles
Owner · Front desk · Instructor · Sales
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